Is your Work Order Management stuck in the past? Every minute wasted on outdated Work Order Management processes is costing you money and frustrating your customers. Discover how smart tools and streamlined solutions can transform your facility operations—and your bottom line—right now!
Let’s look at who this affects and how it affects them before we get started. In their day-to-day work, both public and private facilities have to manage work orders in some way. Your facilities and equipment depend on good work order management. Still, good work order management can help your customers and your business.
Traditional workers need to be managed directly by their bosses. However, new technologies have made it possible to eliminate the paperwork and make things run more smoothly. Tools for automation, outsourcing, and scheduling send work orders straight to the teams at your facilities. In the past, orders were given to facilities teams from a central location. Now, facility managers are adding mobile solutions for managing facilities to their systems. You have the chance to use more cost-effective methods.
Why is managing work orders important for my business?
Maintenance problems always happen in places like warehouses and with property managers. Work order management affects how happy your customers are and how much money you make. In the digital world of today, it’s easier than ever to see how good your service is. Poor customer experiences can go public. Misunderstandings and delays can cost you, especially if a flaw in the system causes them. Your team can use technology to improve the flow of facility maintenance, and your customers can still get personalized service and do things on their own. No limits exist to how quickly and well your team can finish jobs.
In 2016, 51% of manufacturers used CMMS systems to track maintenance. But a lot of these companies still use software that is done by hand. Using the right technologies for your processes can give you a competitive edge.
5 Ways to Help Your Facilities Teams Do a Better Job
Even if your team is the best-trained in the business, they will only do as well if they have the best tools. Put your worries about maintenance behind you. The following solutions for maintenance will help you speed up the process of managing work orders. You’ll see the results in how happy your customers are and how much money you make.
1. Give your busy team more power with mobile solutions.
Think about how much time your team spends going to places where data is entered. How far is your computer in the warehouse from the service site? If your team takes notes by hand, you must give them the right tools.
Mobile technologies help your team get things done without having to go back or call people. Cloud technologies that work with mobile devices make it easier to communicate and work together. Your team can share important data and information this way. Through the cloud, your team can share schedules and plan maintenance tasks. You can also easily give a job to more than one person. Centralize all the communication about a certain job record so that it’s easy to get to from anywhere. This keeps your team from having to go back to central places. Field workers can see what jobs are waiting for them and move to different places without losing visibility. They can also send back pictures and mark jobs as done.
Getting management out of one place has the biggest effect on your bottom line. Before, managers had to spend hours each day routing and processing information by hand. Your management teams can stop focusing on processes and instead work on proactive projects. By implementing a comprehensive work order system software, you can further improve your efficiency. This software allows for smooth tracking and management of all maintenance tasks, ensuring that nothing falls through the cracks. With real-time updates and easy access to records, your team can stay organized and focused on delivering high-quality work.
2. Put together technology for customer relationship management (CRM)
Equipment and facilities are not the only things that affect the daily work of your team. They also talk to your customers a lot, and 67 percent of field service companies put customer service at the top of their priorities. Your business may already be using a CRM solution. You can connect many work order management systems to your customer relationship management software. With the customer’s contact information and work order history, this gives service teams access to more important information about the customer.
Every time a customer interacts with a business in 2018, personalization is a must. The better your team does for your business, the more they learn about your customers. Even if a customer’s equipment breaks down, you can still turn that into a win for your business.
3. Spend money on a high-tech system for quality control.
Companies tend to focus all of their attention on how well they work. You’re right to use job completion times as a measure of performance, but the quality of the work should be your top priority.
You want to take away all of the guesswork from a job. This means you need to give your team access to up-to-date information while they’re on the move. When teams need information the most, a good quality management system gives it to them. Maintenance teams need to have all the manuals they need for the work they do in a day. They will only know some of the pieces of broken equipment, too. This makes it hard for your employees to know what to do. You can keep them from having to make the awkward call back to the office.
Today’s quality control systems give you many tools to do any job, such as manuals, schematics, and process instructions. These tools are easy to use, and they help your teams do a job better and more quickly from start to finish. With training and mobile access, they can do a great job on every assignment.
4. Choose a way to do preventive maintenance.
Organizations can save a lot of money by investing in preventative maintenance instead of reactive maintenance. Some of these tools can be very complex.
Field service companies use sensors connected to the Internet of Things (IoT) to predict when equipment will break down. Your computer sends out maintenance teams, which keeps customers from waiting. Preventive maintenance software is easier to use than it sounds. You could save a lot of money on repair and routing costs by making a small investment. Save money by getting your teams ready for breakdowns ahead of time.
5. Gave them ways to help themselves
Your clients want to be in charge. They want as little trouble as possible when they try to get their equipment to work again. Self-service options will save them time and allow your team to start working immediately.
You can put self-service options on a website or a mobile app. Customers can put in their tickets, which saves your team from having to do more work. This will make your business and your customers’ lives easier. Customers will be happier with your business if they don’t have to worry about repairs.
Improve Your Work Order Management Today
Are you ready to improve your work order management? You can use up to one vendor to get what you need. CloudApper facilities give you a wide range of tools that you can use to improve your processes.
Investing in preventive maintenance and high-tech quality control systems can save your organization money and resources in the long run. Don’t let outdated processes hold your business back—embrace modern solutions for seamless work order management and watch your efficiency soar.
Final Words
Improving your work order management is essential for staying competitive in today’s fast-paced environment. By adopting modern technologies, you can streamline operations, enhance communication, and ultimately boost customer satisfaction. Mobile solutions empower your team to work efficiently on-site, reducing the time spent on manual processes. Integrating customer relationship management (CRM) systems with work order management allows for better understanding and personalization of customer interactions, leading to stronger relationships and improved service.
These tools enable your teams to anticipate issues before they arise, ensuring that equipment remains operational and customers are not left waiting.
For more insights and tips, visit ThriveVerge and take the first step toward optimized facility operations today!
