When it comes to pumps, there are many different types. Some are stand-alone shops, some are multi-brand distributors, and some are OEM (service centers).
The type of pump repair shop you choose for your equipment repairs depends on several factors. Let’s look at ten facts about pump repair shops that you should know before hiring them.
Experience
Motor shops and multi-brand distributors dominate the pump repair industry. These facilities are staffed with qualified pump engineers, mechanics, and field service support.
Some stand-alone pump repair shops (a few) have hired qualified pump engineers and mechanics to pursue high-end repairs as a niche business. These shops often reverse engineer pumps, manufacture specific replacement components, and run clearances and fits.
Warranty
A water pump isn’t cheap to maintain and repair. That’s why a reputable and dependable pump repair shop NY is a wise investment in your home or business. Invest in one with a proven track record of delivering high-quality work and customer satisfaction for years to come.
It will help ensure your next pump replacement is the best decision for your home or business.
Certifications
Pump repair shops come in all shapes and sizes. Some are electric motor repair shops, while others are multi-brand distributors with an in-house robust pump support department.
Reputation
Providing a great customer experience is at the top of your priority list. To get there, you need a solid plan of attack. Using the right technology, tools, and tactics will ensure your shop is on the cutting edge of the competition. The most crucial piece of your arsenal is a solid and engaging team. Keep them engaged with a fun and stimulating work environment where everyone can do their best work.
Equipment
Electric motor repair shops with multiple locations nationwide tend to invest heavily in pump repair by hiring qualified pump engineers and mechanics.
The pumps they repair are often the same types that manufacturers sell to end users, making the competition for repairs minimal.
Cost
Depending on the type of pump and whether it’s located in a cellar or crawlspace, pump repair can be expensive. Fortunately, some pros specialize in this type of service.
A minor sump pump repair can cost about $80-140, including materials and labor costs. More significant problems, such as a broken impeller, may require a replacement.
Timeliness
The best pump repair shops have a full complement of service technicians specializing in multiple fluid process applications. In addition, the best of the bunch has the latest and greatest in equipment, tools, and software.
The best of the bunch has the best of the best in customer service and a commitment to doing their job right.
Communication
Communication is critical if a pump requires a repair that could disrupt plant operations, including production. A well-defined repair process involving all parties vested in the operation can ensure the right resource is available when needed.
It can include purchasing, reliability engineering, maintenance management, and electrical engineers. It is essential to establish a clear set of expectations early on so that the team can avoid issues down the road.
Customer Service
Customer service is the heart of any business. Pump repair shops are no different.
When visiting a pump repair shop, be prepared to ask specific questions and observe how the staff interacts with customers. This information can help determine if the facility is suitable for your needs. It also helps ensure that the repairs are done correctly and on time.
Knowledge
Keeping pumps and related equipment running smoothly requires some knowledge on the parts side, along with an understanding of their intended applications. It includes the ability to identify components and troubleshoots potential failures. It also requires a good measure of patience and a solid dose of foresight. Luckily, there is a lot of information available online. From the internet mentioned above of pumps to a well-curated list of vetted providers, there is no shortage of information to help keep your plant humming.
